Overview
Guangzhou Shimu Electronics ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us regarding our products and services.
What We Collect
Contact Form Submissions
Name, email, phone number, company name, country, and your message.
Orders & Enquiries
Product enquiries, order details, shipping addresses, and billing information.
Automatically Collected
IP address, browser type, pages visited, device type, and referring website via cookies and analytics.
How We Use Your Information
- To respond to your enquiries, quotes, and support requests
- To process and fulfil orders for products and services
- To send transactional communications (order confirmations, shipping updates)
- To improve our website, products, and customer service
- To comply with legal obligations and resolve disputes
- To detect, prevent, and address technical issues or fraud
- To send marketing communications where you have consented
Sharing Your Data
We do not sell, trade, or rent your personal information. We may share data only with service providers (shipping, payment, hosting), when legally required, or in connection with a business transfer.
Cookies & Tracking
Essential Cookies
Required for the website to function. Cannot be disabled.
Analytics Cookies
Help us understand how visitors interact with our website. Data is aggregated and anonymised.
Google reCAPTCHA
Our contact form uses Google reCAPTCHA to prevent spam. See Google's Privacy Policy.
Security
We use SSL/TLS encryption, access controls, and regular security reviews to protect your data. No method of internet transmission is 100% secure, but we apply industry-standard protections.
Data Retention
- Contact form enquiries: 2 years from last interaction
- Order and transaction records: 7 years (legal/tax requirements)
- Marketing consent: until you withdraw consent
- Support correspondence: 3 years from case closure
Your Rights
Right to Access
Request a copy of your personal data.
Right to Rectification
Request correction of inaccurate data.
Right to Erasure
Request deletion of your personal data.
Right to Object
Object to processing for marketing purposes.
Data Portability
Receive your data in a machine-readable format.
Right to Restrict
Request limits on how we use your data.
To exercise any right, contact us. We respond within 30 days.
International Data Transfers
Your personal information may be transferred to and processed in both the United States and China. We take steps to ensure adequate protection through contractual safeguards with our service providers.
Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect data from children. If you believe we have, please contact us immediately.
Policy Changes
We may update this Privacy Policy periodically. Material changes will be communicated by email. Continued use of our website after updates constitutes acceptance.
Contact Us
USA Office
1209 Mountain Road PL NE, Suite R, Albuquerque, NM 87110
+1 (917) 728-1837
China HQ
广州增城区新塘镇 — 李先生: +86 159 9296 6717